FAQs

Answers to Your Questions

General Ordering FAQs

You can place orders up to 5 days in advance for pickup or delivery.

Please note: our fresh preorder items (bread & fruit/veg boxes) close Wednesday at 9AM for Friday pickup or delivery.

Yes — for local delivery, the minimum order is $30.

There’s no minimum for in-store pickup, so if you’d like us to package your order, we’re happy to have it ready for easy curbside pickup.

That’s what bringing Health-E-Living online is all about — making health-e-living just that much easier for you!

While we don’t currently offer shipping, we’re always open to special requests. If you’re outside our local delivery area and keen to get your hands on something, just send us a message — we’ll do our best to help. For now, we offer local delivery, prepaid pickup, and in-store shopping.

Local Delivery Info

We deliver every Friday after 2PM (once our weekly fresh bread/fruit & veg arrive!) to local postcodes

We offer FREE delivery on orders $40+

$5 delivery fee on orders $30–$39.99. Delivery minimum: $30

We deliver to the following suburbs within 2536 and 2537:

  • Batemans Bay
  • Batehaven
  • Bimbimbie
  • Broulee
  • Catalina
  • Denhams Beach
  • Jeremadra
  • Long Beach
  • Malua Bay
  • Mogo
  • Mossy Point
  • Nelligen
  • Rosedale
  • Sunshine Bay
  • Surf Beach
  • Tomakin
  • Moruya
  • Moruya Heads
  • Garlandtown
  • Bingie
  • South Durras

    If you're located just outside our delivery zone and would love access — reach out! We're always happy to see if we can make something work.

We’ll leave your order in a safe, shaded location (weather permitting). You can leave delivery instructions at checkout. Please leave out a cooler if you're ordering chilled or fresh items!

We'll notify you once your order has been dropped off. (Photo confirmation may be added in the future.)

Pickup Info

Pickup is available 10:00 AM – 4:00 PM on all open days.

If your order includes anything from our Preorder Collection (bread + fruit & veggie boxes), those items will be ready Friday after 2:00 PM.

Most orders are ready for pickup within 2 hours, during our open hours:
Monday, Tuesday, Thursday, Friday, and Saturday — 10 AM to 4 PM.You’ll receive an email or SMS as soon as your order is packed and ready.

📦 Ordering Fresh Bread or Fruit & Veg Boxes?
These items are delivered fresh each Friday and are available in-store after 2 PM, while stock lasts.

To guarantee availability, place your order by the weekly cutoff times:

🍞🍎 Wed, 9AM for Bread and/or Fruit & Veg Boxes

✅ Orders placed by the cutoff will be ready for same-week pickup or delivery on Friday after 2 PM.

💡 Tip: Set a reminder so you don’t miss out!

Pickup is available from:
Unit 1/21 Sydney Street, Mogo, NSW 2536 (Princes Hwy)

Packaging & Sustainability

We strive to use minimal-waste, compostable, recyclable, or reusable materials wherever possible.

Returns & Refunds

We do not accept returns on food items due to their perishable nature.

Please contact us within 48 hours of delivery or pickup at info@healtheliving.com.au. We may issue store credit or refunds on a case-by-case basis for:

  • Incorrect or missing items
  • Spoiled or damaged goods

Payments & Billing

We accept credit/debit cards and Shopify-supported payment methods at checkout. All orders must be prepaid.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.