Privacy Policy

Last updated: December 19, 2025

Health-E-Living Mogo operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is hosted on Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, sign up for communications, or otherwise interact with us.

Health-E-Living Mogo is committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to an individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with us, we may collect the following types of personal information:

Contact details such as your name, billing address, shipping address, email address and phone number
Payment information such as payment method details and transaction confirmations (note: payment details are processed securely by Shopify and its payment providers — we do not store full card numbers)
Account information including login credentials, preferences and saved details (if you create an account)
Order and transaction information including items viewed, added to cart, purchased, returned or exchanged
Communications you send to us, including customer enquiries or support requests
Device and usage information such as IP address, browser type, pages viewed, and interactions with the website
Marketing preferences including email or SMS subscription status

How We Collect Personal Information

We collect personal information from the following sources:

Directly from you when you place an order, subscribe to emails or SMS reminders, contact us, or create an account
Automatically through cookies and similar technologies when you browse our website
From Shopify and service providers who assist with payments, website hosting, analytics, marketing, delivery and customer support
From third-party partners where permitted by law (e.g. delivery or marketing platforms)

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

Process orders, payments, deliveries, returns and exchanges
Manage customer accounts and preferences
Communicate order updates, delivery notifications and service messages
Improve website functionality and shopping experience

Marketing and Communications

Send emails or SMS messages about orders, delivery cut-offs, special offers or updates
Share relevant product information and promotions
Measure the effectiveness of our marketing

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by replying STOP to SMS messages.

Security and Fraud Prevention

Protect our website, customers and business
Detect and prevent fraudulent or unauthorised activity

Legal and Regulatory Obligations

Comply with Australian laws and regulations
Respond to lawful requests from authorities
Enforce our terms and protect our legal rights

Disclosure of Personal Information

We may disclose your personal information to:

Shopify, which hosts our online store and provides related services
Payment processors, delivery providers, analytics services, and marketing platforms that support our business
Professional advisers or regulators where required by law
Third parties you authorise, such as delivery services or integrated tools

We do not sell personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be stored or processed outside Australia, including in Canada and the United States.

To learn more about how Shopify handles personal information, visit:
👉 https://privacy.shopify.com/en

Cookies and Analytics

We use cookies and similar technologies to operate our website, remember preferences, and analyse traffic. You can manage cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Security and Data Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. However, no system is completely secure.

We retain personal information only for as long as necessary to:

Fulfil orders and provide Services
Meet legal and accounting obligations
Resolve disputes or enforce policies

Your Rights (Australia)

Under the Australian Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent to marketing communications at any time

To exercise these rights, please contact us using the details below.

International Data Transfers

Your personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with Australian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Health-E-Living Mogo
📍 Unit 1/21 Sydney Street, Mogo NSW 2536, Australia
📧 gracemcewen@healthelivingmogo.com.au